FAQ
Frequently Asked Questions
About CanStart
What does CanStart Group do?
We are an education company in Toronto. We help international students choose and apply to language schools, high schools, colleges and universities and summer camps. We also support our students after they arrive.
Where are you located?
Our team is in Toronto, with representatives in Ukraine and Kazakhstan. Consultations are online, by video call.
Which languages do you speak?
English, Ukrainian and Russian.
How do I start?
Book a consultation or message us on WhatsApp or Viber. We will ask about your goals, your level and your budget.
Is your service free?
Our work with partner schools, colleges and universities is free for the student, because the institution pays us. Some extra services have a fee. We tell you the price before you decide.
Is airport pickup included?
Yes, for CanStart students arriving at Toronto Pearson.
Programs
How do I choose between a college and a university?
Colleges focus on practical, career-oriented programs. Universities focus on academic degrees. We look at your goals and your background together.
Can I study without IELTS?
Often, yes. An EAP course at a college or a partner language school can replace the test score. Each institution sets its own rules.
What is the difference between General English and EAP?
General English builds everyday English at any level. EAP prepares you for study at a college or university.
How long does admission take?
It depends on the institution and the program. Start several months before the intake you want.
Which English test do I need?
It depends on the institution. IELTS, TOEFL and CELPIP are the most common. We tell you which one fits your plan.
Do you work with adults, or only teens?
Both. We work with adults, students, families and teens.
Can I combine English and French in one program?
Yes, bilingual programs are available in Montreal and Quebec City.
Do you place students outside Ontario and Toronto?
Yes. Our partners include schools in British Columbia, Quebec, Alberta and Manitoba. Our own support team is in Toronto.
Under 18
Who can be a custodian?
Custodianship for students under 18 is provided by the separate Custodianship Student Support Agency. custodianship.ca
What is the custodianship declaration?
The separate Custodianship Student Support Agency explains custodianship documents. custodianship.ca
How are host families chosen?
Homestay for students under 18 is arranged by the separate Custodianship Student Support Agency. custodianship.ca
Can my child fly alone?
Yes, students can travel alone. Airlines have their own rules for young travellers, so check them when you book.
How do parents stay in touch?
Parents have our phone number in Canada and can reach us on WhatsApp or Viber.
Summer camps
Can friends stay in the same host family?
Often, yes. Tell us when you book and we will ask.
Money
What is free and what is paid?
See “Is your service free?” above. Camp and school prices are in each program’s price list.
How do I pay?
By card on our Online Payment page, or as agreed in your invoice.
Is there a refund policy?
Yes. It is set out in our Terms.
Are prices in CAD or USD?
Courses and schools in Canada are priced in CAD. Summer camps are priced in USD.
Are flights included in camp prices?
No. Flights and personal spending are not included.
An education consultation with our team, online by video call.